Customer Care & FAQs
How can I find the ingredients in a product?
All our products are formulated with natural ingredients and our proprietary organic blends. Each sourced to deliver it’s maximum pure goodness. Our ingredients are super-charged with the power of the Hyalo Nanosphere. Ingredinets are listed on our product boxes and besides each of our products here.
For a concise list of all the ingredients we use across all Hyalo AI products, please explore our AI INGREDIENTS. For any specific questions or additional inquiries, please do email us.
Are Hyalo AI products tested on animals?
All Hyalo AI products are cruelty free and are not tested on animals.
What happens if a product is out of stock?
If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart.
If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.
What are my payment options?
Visa, American Express, Mastercard, Discover
What are my shipping options?
UPS Ground OR UPS Second-Day
Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
Please call us at 1-888-998-2394 if you have any questions.
Where can I ship my order?
Hyalo AI ships to U.S. addresses only. Please call us at 1-888-998-2394 if you have any questions.
How can I track the status of my order?
To track the status of your Hyalo AI order, kindly refer to your shipping confirmation email or call Customer Care.
Typical response type is within 24 hours.
1-888-998-2394 (Toll-free, US)
9AM to 5PM EST (Mon-Fri)