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Refunds and Exchanges

Hyalo AI Policy

Products may be returned within 30 days of the purchase date.

In order to receive a full refund, simply fill out the return form to receive a mailing label. Attach the label to the outside of your return package to mail the item(s) back to us. Kindly note that packages with an incomplete return form will be returned to sender. Please know that all refunds will be credited to the original form of tender and refund processing time varies by financial institution.


At this time, Hyalo AI does not offer exchanges. To swap your product(s), please follow our refund process above and then place a new order. We’re always available at for any questions.